IIBA-NEFL

"Skilled to Thrill" Series Resources

Introduction to ITIL v3: Relevance to BA and PM Practice (March 2010)

• Presentation by Andrew Kouroupis, IIBA-NEFL meeting:
  

Introduction to ITIL v3 and Relevance to BA and PM Practice (PPT)

• Wikipedia entry: ITIL v3
  

• IT Service Management Forum International (itSMFi) www.itsmfi.org
  

• IT Service Management Forum USA itsmfusa.org
  

• itSMF Presentation: ITIL v3 Qualification and Certification Scheme (PPT)
  

• OGC ITIL Official Site:  www.itil-officialsite.com
  

• OGC ITIL Official Site / What is ITIL?
  

• Recommended Book and Online Course (Amazon.com)
  

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

• Recommended Book: Measuring ITIL (Amazon.com)
  

IIBA-NEFL Series:

Skilled to Thrill