Koan Holloway Consulting
Work samples illustrating high level of deliverables and project experience:

  • Resume: Business Systems Analyst / Process Improvement Analyst  [.pdf]  

  • ITIL Process Flow Diagram   [.pdf]
This BPMN diagram was produced (in Visio) iteratively within a global enterprise group to define a new Incident Management process during adoption of ITIL v2 Service Desk process.

  • ITIL Tool Analysis and Design   [.pdf]  
DesignSpecification to implement ITIL process for a global enterprise group. A Rational ClearQuestcustomization in support of Incident Management, Problem Management, and Change Management.

  • Analysis Exercise  [.pdf]  
This exercise was posed by a leading consulting company as a pre-employment demonstration of advanced analytic skills and proficiency in UML and Use-case documentation.
Andrew KouroupisIT Business Analyst