Work samples illustrating high level of deliverables and project experience:
- Resume: Business Systems Analyst / Process Improvement Analyst [.pdf]
- ITIL Process Flow Diagram [.pdf]
This BPMN diagram was produced (in Visio) iteratively within a global enterprise group to define a new Incident Management process during adoption of ITIL v2 Service Desk process.
- ITIL Tool Analysis and Design [.pdf]
DesignSpecification to implement ITIL process for a global enterprise group. A Rational ClearQuest
customization in support of Incident Management, Problem Management, and Change Management.
customization in support of Incident Management, Problem Management, and Change Management.- Analysis Exercise [.pdf]
This exercise was posed by a leading consulting company as a pre-employment demonstration of advanced analytic skills and proficiency in UML and Use-case documentation.
